Shipping policy

Shipping Policy

Thank you for shopping with Homely Hub. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

Domestic Orders: 3–7 business days (if applicable)
International Orders: 7–20 business days, depending on the destination and shipping carrier.

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your location and the shipping method selected.

From time to time, we may offer free shipping promotions. Any applicable conditions will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (where available), allowing you to monitor the progress of your shipment.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

Homely Hub is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to investigate the issue and assist you in resolving it.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged item and packaging. We will review your request and provide an appropriate solution.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.